Richmond Journal of Law and Technology

The first exclusively online law review.

Health Information Technology: Technology in Your Health Care

By: Rachel Whalen

“In 2019, healthcare consumers continue to demand greater transparency, accessibility and personalization.”[1] In this increasingly digital age, incorporating Health information technology (“Health IT”) into the health industry is very important. Health IT is “the exchange of health information in an electronic environment.”[2] A variety of electronic methods are used, such as computerized disease registries, electronic record systems (“EHRs”), and electronic prescribing.[3] Health care systems are implementing Health IT to mange health information and care for individuals and groups.[4]

The widespread use of Health IT improves quality of care, prevents medical error, reduces costs, and decreases inefficiencies.[5] Communication between health care providers and patients is better than ever before thanks to advances in securing Health IT networks.[6] More accurate EHRs can follow a patient to different health care providers. Apps and increased access to information can give patients more control over their care. This has improved the ability to help patients meet their health goals and to give the patients more control over their health.[7] Health IT’s merging of technology with healthcare has improved access to healthcare and the consistency of care.[8]

There are several different components of Health IT that add complexity to the system which does not exist in other communication technologies. The central component of Health IT infrastructure is the EHR.[9] These EHRs, or electronic medical records (“EMRs”), contain all of a person’s official health record in a digital format.[10] These digital records can be viewed even when the doctor’s office is closed, providing greater access to a person’s health information.[11] EHRs can also be used to share information between multiple healthcare providers and agencies within the healthcare system.[12] This makes it easier for doctors to share information with specialists and ensure consistent care.[13] Health IT also works outside of the healthcare system with personal health records (“PHRs”). PHRs are self-maintained health records controlled by the patient themself.[14] PHRs can be used to track doctor visits and treatments, as well as activities outside of the doctor’s office.[15] Patients can track their eating and exercise habits, as well as their blood pressure, heartbeat, and other medical parameters.[16] PHRs may even record medications and prescriptions if the PHR is linked to the doctor’s electronic prescribing (“E-prescribing”).[17] E-prescribing connects the doctors directly to the pharmacy, so no paper prescriptions are lost or misread.[18] This gives patients wider access to pharmaceuticals without having to bring paper prescriptions with them.[19]

Developments in Health IT have improved the popularity and access to health records among patients. Smartphones and apps have encouraged patients to use PHRs and have helped patients become more comfortable with their digital health information.[20] Health care providers have also increasingly implemented and used patient portals due to more consumer-friendly designs. Apps and patient portals were clunky and limited near the beginning of Health IT, but modern systems provide more options and customization options.[21] Patient portals used to only provide information of upcoming appointments and perhaps some test results.[22] Now, patient portals are used to download health records, securely communicate with physicians, pay bills, check services, check insurance coverage, and order prescriptions.[23] These Health IT services grant patients more access to and control over their health information and health care treatment.

In addition to individual records, Health IT has established a health information exchange (“HIE”).[24] Health care providers must manage a mountain of patient health information. Thus, there has been a consequential increase in the importance of data analytics.[25] HIEs are systems developed by groups of health care providers to share data between Health IT networks.[26] These shared systems and agreements between health care providers not only allow for better communication and consistent care, but also provide a large database of health information to analyze the health of communities as a whole.[27] Academic researchers can use the shared health information to develop new medical treatments and pharmaceuticals.[28] This plethora of information can be used to manage population health goals and research health trends.[29]

Unfortunately, this amount of information is very difficult to manage, which again increases the reliance on data analytics to find relevant files.[30] This is where other Health IT technologies come in, specifically picture archiving and communication systems (“PACs”) and vendor-neutral archives (“VNAs”). While images have been of most importance to radiologists, other specialties, such as cardiology and neurology, are also producing a large amount of clinical images.[31] PACs and VNAs are widely used to store and manage patient medical images and, in some cases, have even been integrated into shared systems between facilities and health providers.[32] Some Health IT systems even use artificial intelligence (“AI”) to sort and manage files.[33]

In addition to the advantages discussed above, the ability to quickly share accurate information, called “interoperability,” could be the difference between life and death for a patient. Health IT tools improve the necessary cooperation between health care providers for improved patient care and lower healthcare costs.[34] The “interoperability” and rapid information sharing provided by Health IT tools provides health care providers with the most updated information and can even provide patients with immediate access to their health records. Health care providers need personal information and basic medical history, which requires patients to provide repetitive information and paperwork. Interoperability information sharing provides that basic information to health care providers without the excess paperwork and allows for faster treatment. Similarly, health care providers have access to test results from other facilities, which prevents unnecessary tests and improves consistency of treatment. Consistent treatment is further aided by follow up treatment with alerts and reminders for ongoing health conditions, appointments, and medications.[35]

Digital records protect patient information in the event of emergency by allowing recovery of documents, as well as constant access to health records, which can follow patients to any provider, regardless of location. This allows for consistent treatment. The use of electronic systems also provides the ability to encrypt information so only authorized personnel have access. Electronic information can also be tracked to record who accesses the information and when they accessed it. Several of these safety advantages are required by the Federal Government. For example, certified Health IT systems are required to designate professionals and others, to limit access to information, so as to manage care effectively.[36]

Strict government regulations limit Health IT due to the amount of confidential information contained in the health information managed by Health IT.[37] Privacy and security is a top priority for the Federal Government as well as patients and health care providers.[38] Medical records can commonly contain the most intimate details of a patient’s life.[39] These files document physical health, mental health, behavioral issues, family information including child care relationships, and financial status.[40] Health care providers need all of this sensitive information to properly treat patients, but a breach of that information could cause innumerable harms to the patients.[41] Therefore, patients are guaranteed clearly defined rights to the privacy of their health information, including electronic health information.[42]

Health care and technology touch on every aspect of our lives. Ever since the computer was invented, various methods have been implemented to improve the efficiency and access of health care incorporation.[43] From EHRs to electronic prescriptions, Health IT has been connecting vital information for patients and health care providers.[44] There are still some issues and miscommunications within the systems, but Health IT will improve as technology improves, providing crucial information and technical support to the health care industry.

[1] Ashley Brooks, What Is Health Information Technology? Exploring the Cutting Edge of Our Healthcare System, Rasmussen C. Health Sci. Blog (June 10, 2019), https://www.rasmussen.edu/degrees/health-sciences/blog/what-is-health-information-technology/ (quoting Patrick Gauthier, director of healthcare solutions at Advocates for Human Potential, Inc.).

[2] Health Information Technology Integration, Agency for Healthcare Research and Quality, https://www.ahrq.gov/ncepcr/tools/health-it/index.html (last visited Apr. 15, 2020).

[3] See id.

[4] See id.

[5] See Department of Health and Human Services, Health Information Technology, Health Information Privacy, https://www.hhs.gov/hipaa/for-professionals/special-topics/health-information-technology/index.html (last visited Apr. 15, 2020).

[6] See Brooks, supra note 1.

[7] See id.

[8] See id.

[9] See Margaret Rouse, Health IT (health information technology), SearchHealthIT (June 2018), https://searchhealthit.techtarget.com/definition/Health-IT-information-technology.

[10] See id.

[11] See Office of the National Coordinator for Health Information Technology, Health IT: Advancing America’s Health Care, https://www.healthit.gov/sites/default/files/pdf/health-information-technology-fact-sheet.pdf (last visited Apr. 15, 2020) [hereinafter “ONC”].

[12] See Rouse, supra note 9.

[13] See ONC, supra note 11.

[14] See Rouse, supra note 9.

[15] See ONC, supra note 11.

[16] See id.

[17] See id.

[18] See id.

[19] See id.

[20] See Rouse, supra note 9.

[21] See id.

[22] See id.

[23] See id.

[24] See id.

[25] See Rouse, supra note 9.

[26] See id.

[27] See id.

[28] See id.

[29] See id.

[30] See Rouse, supra note 9.

[31] See id.

[32] See id.

[33] See id.

[34] See Brooks, supra note 1.

[35] See ONC, supra note 11.

[36] See id.

[37] See Brooks, supra note 1.

[38] See ONC, supra note 11.

[39] See Institute of Medicine, Beyond the HIPAA Privacy Rule: Enhancing Privacy, Improving Health Through Research (Laura A. Levit & Lawrence O. Gostin eds., 2009).

[40] See id.

[41] See id.

[42] See ONC, supra note 11.

[43] See The History of Healthcare Technology and the Evolution of EHR, VertitechIT (Mar. 11, 2018), https://www.vertitechit.com/history-healthcare-technology/.

[44] See id.

Will the Real Coronavirus Patient Please Stand Up?

By: Cam Kollar

Firemen picture.jpg

While on quarantine, some people are currently bored while others are baking bread. As a law student, my quarantine days are spent eating, reading, and writing. Rinse, wash, repeat. The world has been on quarantine for about two months going on five years. A little over a month ago, a young man was of the mind to conduct his own social experiment on Facebook.[1] The goal of his social experiment was simple, he wanted to prove how important it was for people to be educated and do their own research before assuming everything they read or hear is true.[2] But the way that he went about it was to draft a Facebook post telling his family and friends that he had tested positive for coronavirus.[3] In his post he also stated that the doctors had told him that the virus was now airborne.[4] The problem was that he had made the whole thing up.[5]

Although we have the right of free speech, it is not without limits.[6] As the Court explained in Schenck, “[t]he most stringent protection of free speech would not protect a man in falsely shouting fire in a theatre and causing a panic.” Although this is a common statement that is often repeated, it no longer carries the same impact it did when it was first used.[7] During the preceding time period when the Schenck opinion was written, there were some significant theater fires, notably the 1903 Iroquois Theater fire in Chicago.[8] The devastating fire resulted in more than 600 dead, due to flames, smoke, and being trampled during the massive panic to escape the building.[9] When the Schenck court incorporated the rhetorical device in their opinion, it evoked strong imagery and powerful emotions.[10] Until the quarantine, the modern day equivalent analogy would have been ‘you don’t shout he has got a gun at a school.’[11]

Few things come to mind that are able to cause mass hysteria, but I vividly remember the time shortly after September 11, 2001, when the fear of anthrax laden mail gripped the public’s attention.[12] The anthrax attacks of 2001 and 2002 used anthrax spores enclosed in mailing envelopes and were mailed to several news agencies and then in a second round, mailed anthrax envelopes to a pair of senators.[13] Extremely dangerous, inhalation of those anthrax spores was 90 % fatal unless the victim is treated immediately with massive doses of antibiotics.[14] Untreated, death can occur within three to twenty-four hours, even from extremely low quantities of exposure.[15] Significantly contributing to the widespread fear, some experts estimated that a single gram of effectively distributed anthrax could kill more than one-third of the U.S. population.[16] Ultimately from these mailings, 22 people were sick with anthrax and five died.[17] In the midst of the legitimate anthrax attacks, adding to the paranoia were the fake attacks where envelopes filled with flour, sugar, cornstarch, Tylenol, sand, talcum powder, body deodorant, or even parmesan cheese were sent in the mail.[18] In fact, more than 15,000 anthrax hoaxes were made nationwide between September 2001 and August 2002.[19] In response to these threats, large volumes of mail were put into quarantine by the U.S. Postal Service.[20]

No matter the year, there are always dangers that can cause mass panic. As a result, some states have laws to protect the public from themselves. Texas is one such state. In Texas, there is a criminal law which penalizes the false alarm or report if someone knowingly initiates, communicates, or circulates a report of a past, present, or future offense or other emergency that he knows is false or baseless and that would ordinarily cause action by an official or volunteer agency organized to deal with emergencies, place a person in fear of imminent serious bodily injury, or prevent or interrupt the occupation of a place to which the public has access.[21] The Facebook post that the young man drafted, spread quickly across the county where he resided, with anxious people calling the local hospital.[22]

The social experiment may have been about trying to teach a lesson in not always believing what you read online[23], but instead it became a lesson in responsible behavior. While none are appropriate behavior, unlike yelling fire when there isn’t one or sending fake anthrax spores, covid-19 is a virus-something that you can’t see without a microscope. The lies about the virus’s capabilities, especially in these times, irresponsibly impacts hospital resources that are already heavily taxed. Furthermore, unlike most other social experiments, people did not realize they were being tested on, and the lies spread with no way to contain the “experiment.” The young man has been charged with the offense of False Alarm or Report.[24] We may have a right to say almost anything, but that privilege is not without responsible limits.

Using the best analogy to explain first amendment limitations: in 1919, “You don’t scream fire in a crowded theater;” in 2018, “You don’t scream he has a gun, in a school;” in 2020, “You don’t lie about Covid-19 airborne transmissions for social experiments on social media.”

[1] Joe Tidy, Coronavirus: ‘I Faked Having Covid-19 on Facebook and Got Arrested’, BBC (Apr. 24, 2020), https://www.bbc.com/news/technology-52397294.

[2] Id.

[3] Id.

[4] Id.

[5] Id.

[6] E.g., Schenck v. United States, 249 U.S. 47, 52 (1919).

[7] See Fire in a Crowded Theater, Legal Talk Network (June 28, 2018), https://legaltalknetwork.com/podcasts/make-no-law/2018/06/fire-in-a-crowded-theater (explaining the common catchphrase as ‘You can’t yell fire in a crowded theater’).

[8] See id.

[9] See id.

[10] See id.

[11] See Legal Talk Network, supra note 7.

[12] See Jackson Landers, The Anthrax Letters That Terrorized a Nation Are Now Decontaminated and on Public View, Smithsonian Mag. (Sept. 12, 2016), https://www.smithsonianmag.com/smithsonian-institution/anthrax-letters-terrorized-nation-now-decontaminated-public-view-180960407.

[13] See id. (describing the anthrax spores in these anthrax envelopes as looking like baby powder).

[14] See Ira P. Robbins, Anthrax Hoaxes, 54 Am. U.L. Rev. 1, 5 (2004).

[15] See id.

[16] See id.

[17] See Landers, supra note 12.

[18] See Robbins, supra note 14 at 4.

[19] See Ira P. Robbins, Anthrax Hoaxes, 54 Am. U.L. Rev. 1, 3-4 (2004).

[20] See Landers, supra note 12.

[21] See Tex. Penal Code Ann. § 42.06 (West 2019).

[22] See Tidy, supra note 1.

[23] See id.

[24] See id.

image source: https://www.gutenberg.org/files/39280/39280-h/39280-h.htm

Courts Across America Adapt and Respond to COVID-19

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By: Derek Reigle

 

The COVID-19 pandemic has resulted in extraordinary changes across America and the world. This phenomena has not escaped the American legal system. Last week, the Supreme Court announced that it will begin hearing cases via teleconference, a first for the court.[1] The Supreme Court is not alone in its changes. Indeed, all over America, courts have moved hearings online, which are conducted through video teleconference software programs like Zoom.[2]

States have responded to these new online courts in interesting ways. In Texas, there are guidelines on how to dress and present oneself on Zoom in Court.[3] This makes sense because some attorneys are appearing online while still in bed, leading to judicial reprimands.[4] Further problems also have emerged. Some court hearings have even been hacked into—online trolls “zoom bombing” a court proceeding in order to disrupt the process.[5] As a result of “zoombombing,” federal prosecutors are now issuing warnings that declare intruding into uninvited zoom calls is a felony.[6]

Issues beyond just the logistical impact of online court proceedings have also developed. Some of these substantive concerns will inevitably lead to several interesting and complicated constitutional questions. One of the concerns raised by criminal defense counsels is already being argued in some state courts. They argue that the video examination of witnesses during criminal trials does not fulfill the confrontation requirement enumerated in our Constitution.[7]  Another issue is the right to a speedy trial. Cases are being pushed back to June and July across the country,[8] but what if the pandemic continues to linger? The result of these complicated legal questions could determine the future plans that are put in place for the next potential pandemic.

As of now, the extent and length of the pandemic is unknown. However, several additional changes are already permanently altering the legal landscape. Some of these changes could be beneficial in the long run for judges. Confrontation Clause issues aside, many courtroom procedures that require face to face interaction could be moved online.[9] This could help provide some transitional juice to an antiquated profession. Think about it: lawyers could handle cases further away, access to courts could be increased because people could call in remotely, and judicial efficiency could be increased as a result.

Another positive of this situation is that some prisoners who are eligible for parole are now being released in greater numbers.[10]  This is due to fears of the coronavirus spreading throughout our prisons and infecting prisoners.[11]America has highest number of incarcerated persons in the world,[12] and reducing those numbers through the release of non-violent offenders would be a great thing.

Ultimately, the next few months and, potentially, years will bring about a significant amount of changes in the way Court is conducted, both in person and online. There will also be changes in how we handle our vulnerable prison population.  All of this will lead to several interesting constitutional questions. Hopefully, we can take note of all of these noteworthy changes and implement the unexpected positives from a terrible situation.

[1] See Pete Williams, In Historic First, Supreme Court to Hear Arguments by Phone, NBC News (Apr. 20, 2020), https://www.nbcnews.com/politics/supreme-court/historic-first-supreme-court-hear-arguments-phone-n1182681.

[2] See Aaron Holmes, Courts and Government Meetings Have Fallen into Chaos After Moving Hearings to Zoom and Getting Swarmed With Nudity and Offensive Remarks, Business Insider (Apr. 20, 2020), https://www.businessinsider.com/zoom-courts-governments-struggle-to-adapt-video-tools-hearings-public-2020-4.

[3] See Electronic Hearings with Zoom, Texas Judicial Branch, https://www.txcourts.gov/programs-services/electronic-hearings-with-zoom/.

[4] See Danielle Wallace, Florida Judge Urges Lawyers to Get Out of Bed and Get Dressed for Zoom Court Cases, Fox News (Apr. 15, 2020), https://www.foxnews.com/us/florida-coronavirus-judge-lawyers-zoom-shirtless-bed-poolside-dressed.

[5] See Nick Statt,’Zoombombing’ is a Federal Offense That Could Result in Imprisonment, Prosecutors Warn, The Verge (Apr. 3, 2020), https://www.theverge.com/2020/4/3/21207260/zoombombing-crime-zoom-video-conference-hacking-pranks-doj-fbi.

[6] See id.

[7] See Interview with Hon. Anne Hartnett, Judge, Court of Common Pleas of The State of Delaware, in Dover, Del. (Apr. 21, 2020).

[8] See id.

[9] See id.

[10] See Iowa to Release Prisoners to Minimize Spread of COVID-19, KCCI (Apr. 20, 2020), https://www.kcci.com/article/iowa-to-release-prisoners-to-minimize-spread-of-covid-19/32216621.

[11] See id.

[12] See Drew Kann, 5 facts behind America’s High Incarceration Rate, CNN (Apr. 21, 2019), https://www.cnn.com/2018/06/28/us/mass-incarceratio.n-five-key-facts/index.html.

Image Source: https://www.drugtargetreview.com/news/57287/3d-visualisation-of-covid-19-surface-released-for-researchers/

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Zooming Back? Analyzing the Financial Market Amidst Global Pandemic

By: Patrick Macher

empty times square new york This Picture of Times Square Says It All

The Bad:

 

“We have it totally under control. It’s one person coming in from China, and we have it under control. It’s going to be just fine,” President Donald Trump reassured the public on January 22, 2020.[1] At the time, COVID-19 seemed like an other-worldly issue, but less than fifty days later, the United States got a taste of the impact the rest of the world had already learned to fear.[2] On March 09, 2020, the largest point plunge in history for the Dow Jones Industrial Average tore through the hopes of bullish traders as the reality of the inevitable spread of coronavirus set in and dropping oil prices foreshadowed the looming recession.[3] The Dow dropped so fast that the point loss triggered a “circuit breaker,” which is a fifteen minute automatic trade halt after a 7% loss.[4] The stock market turned bearish falling over 20% from the recent highs.[5] The Dow hit its March low on the 16th as it traded for a measly $22.00, a far cry from the $48.76 it was trading for a month prior.[6] In 8 calendar days COVID-19 flipped the Dow Jones, a blue-chip market index, on its head and sent American investors straight into self-quarantine.

 

The Worse:

 

The unemployment rate is a lagging recession indicator, meaning that once it starts to drop, the economy is already amidst the recession.[7] The U.S. unemployment rate jumped to 4.4% in March as the number of unemployed went from 1.35 million to over 7 million in the span of a few weeks.[8] The rate is projected to rise in April as March’s numbers stem from a mid-March, largely pre-quarantine, survey.[9] Unemployment numbers demonstrate household economic risk, but perhaps equally important is the real economy of credit, which drives the commercial economy.[10] As the financial system faces shock, liquidity problems hamper credit investment lines, which damage capital formation and ultimately growth.[11] The ugly end result is a crippled commercial sector with a damaged household profile unable to spend companies out of the recession, ultimately paralyzing any prospect of economic growth.[12]

              

The Hopeful?

 

It would be great to say the economy is going to bounce right back to pre-quarantine highs once the fear of coronavirus subsides, but there are simply too many uncertainties and unknowns.[13] The government has feverishly fought to combat the recession with drastic rate cuts and the largest financial emergency stimulus package in history.[14] On March 15, the Federal Reserve cut lending rates to virtually zero in an attempt to mitigate the damage to the economy and encourage credit lending.[15] On March 27, President Trump signed a historic $2 trillion legislation aimed at helping American workers, small businesses, and industries grappling with the economic disruption, such as the utterly halted airline industry.[16] Dow investors seem to be optimistic to the influx of household capital and lowered credit rates as it has climbed to the $36.56 mark just less than a month after its historic $22.00 low.[17] Opportunistic investors are hawking to take advantage of a historically low market and this may be falsely stabilizing the economy.[18] Unfortunately for most investors and the U.S. economy, uncertainty and unknown run rampant in this unprecedented global pandemic.[19] The most important unknown is the most obvious: the course of the virus.[20] If the virus is successfully controlled and economic restrictions are lifted in the next month, experts predict the economy could bounce back within the first half of the year.[21] However, if the virus is not contained and the economy must endure the effects of social distancing through the course of the summer, McKinsey consultants predict that it could take up to two years for the GDP to recover.[22]

[1] See Linda Qiu et al., The President vs. the Experts: How Trump Played Down the Coronavirus, N.Y. Times (Mar. 18, 2020), https://www.nytimes.com/interactive/2020/03/18/us/trump-coronavirus-statements-timeline.html?smtyp=cur&smid=tw-nytimes.

 

[2] See Kimberly Amadeo, How Does the 2020 Stock Market Crash Compare with Others? the balance (Mar. 17, 2020), https://www.thebalance.com/fundamentals-of-the-2020-market-crash-4799950.

 

[3] See id.

 

[4] See Yun Li, Plungiung Stocks Triggered a Key Market ‘Circuit Breaker’ –Here’s What That Means, CNBC (Mar. 16, 2020, 4:06 PM), https://www.cnbc.com/2020/03/15/the-sp-500-futures-hit-limit-down-at-5-percent.html

 

[5] See id.

 

[6] See Dow Inc., Yahoo Finance (Apr. 12, 2020, 9:53 PM), https://finance.yahoo.com/quote/Dow

 

[7] See Kimberly Amadeo, Unemployment Rate, Effect, and Trends: Why Every Jobless Person is Not Counted as Unemployed, the balance (May 06, 2019) https://www.thebalance.com/unemployment-rate-3305744

 

[8] See United States Unemployment Rate, Trading Economics, https://tradingeconomics.com/united-states/unemployment-rate (last visited Apr. 13, 2020).

 

[9] See id.

 

[10] See Carlsson-Szlezak et al., Understanding the Economic Shock of Coronavirus, Harvard Business Review (Mar. 27, 2020), https://hbr.org/2020/03/understanding-the-economic-shock-of-coronavirus

 

[11] See id.

 

[12] See id.

 

[13] See Annalyn Kurtz, How Quickly Can the U.S. Economy Bounce Back? That Depends on the Virus, Cnn Business (Apr. 02, 2020, 6:23 AM), https://www.cnn.com/2020/04/02/economy/recession-how-long-will-it-be/index.html

 

[14] See Foran et al., Trump Signs Historic $2 Trillion Stimulus After Congress Passes It Friday, Cnn Politics (Mar. 27, 2020, 7:00 PM), https://www.cnn.com/2020/03/27/politics/coronavirus-stimulus-house-vote/index.html

 

[15] See James Royal, Winners and Losers From the Fed’s Emergency Rate Cut, Bankrate (Mar. 15, 2020), https://www.bankrate.com/banking/federal-reserve/interest-rate-decrease-winners-losers/

 

[16] See Foran et al., supra note 15.

 

[17] See Dow Inc., supra note 7.

 

[18] See Klein et al., COVID-19 and Shareholder Activism–The Impact, Harvard Law School Forum on Corporate Governance (Mar. 31, 2020), https://corpgov.law.harvard.edu/2020/03/31/covid-19-and-shareholder-activism-the-impact/

 

[19] See Kurtz, supra note 14.

 

[20] See id.

 

[21] See id.

 

[22] See id.

 

image source: https://twistedsifter.com/2020/03/empty-times-square-covid/

TikTok: Internet Fad, or Objectively Bad?

By: Sheridan Maxey

Since the emergence of the internet, fads have come and gone in waves. Today the most widely known internet fad is TikTok. Just a few years ago, before Tike Tok, the platform known as Vine was widely popular among younger individuals.[1] On Vine, many individuals would post comedic videos, post their rants, or just talk to their fans.[2] In 2017, Twitter pulled the plug on Vine opting to convert it into a camera app; this rendered the original Vine app as an archive for the old videos that were posted.[3] A China based app which was previously known as Musical.ly was changed to TikTok in 2018.[4] This began TikTok’s rise to notoriety, becoming one of the top downloaded apps in the Apple and Google Play stores.[5] One can argue that the popularity of Vine helped pave the way for TikTok to become such a hit with the masses. Vine, being as popular as it was, did not go without its own issues though. Originally, Vine had a virtually unfiltered search engine which allowed users, underage and of the age of majority, to hardcore pornographic videos with just a few choice keywords.[6] This issue caused one explicit video to be labeled an “Editors Pick” on the app, which was quickly removed.[7] Similarly, TikTok’s ascension to fame has not come without some scrutiny.

TikTok has had its share of legal troubles around the world, one notably in India where the Ministry of Electronics and Information Technology banned TikTok from the Apple and Google Play stores, asserting that the platform was promoting pornography and illicit content.[8] Additionally, back in 2019, the United States’ Federal Trade Commission levied a $5.7 million fine on TikTok for illegally collecting personal information of children under age thirteen.[9] The fine was coupled with a requirement that TikTok remove all videos created by children under thirteen.[10] Both the United States Army and Navy have also been prohibited from using TikTok due to rising security concerns.[11] Some of the lawmakers argued that TikTok’s parent company, ByteDance, may be forced to relay intelligence to the Chinese Communist Party.[12] In November 2019, TikTok refused to speak with a congressional committee about the service’s relationship with China.[13] Instead, the company stated that it did not store the information obtained from the United States in China, and that the TikTok data was not subject to Chinese law.[14] TikTok’s denial of appearing before a congressional panel and its light reassurance cause more concerns over the service and whether its privacy policies are adequate.[15] As of now, there have not been any reports of TikTok’s stored data being sold or relayed to China or other nations. However, it is beginning to appear that people are more worried about this China-based internet fad than its predecessor. Perhaps actions like the fines from the FTC and the ban from Indian app stores will be enough to dissuade TikTok from eventually using its service maliciously, or perhaps TikTok will fade away similarly to how Vine did. Only the tick-tock of the clock can tell.

[1] See Jim Tobin, What is TikTok’s Shelf Life, Considering Vine Withered And Died?, Forbes (Feb. 10, 2020), https://www.forbes.com/sites/forbesagencycouncil/2020/02/10/what-is-tiktoks-shelf-life-considering-vine-withered-and-died/#5c135a2d4a86 (stating that Vine was the popular platform for young people before TikTok).

[2] See Casey Newton, Why Vine Died, The Verge (Oct. 28, 2016), https://www.theverge.com/2016/10/28/13456208/why-vine-died-twitter-shutdown (detailing the numerous uses for the service).

[3] See Janko Roettgers, It’s Official: Twitter Has Shut Down Vine, Variety (Jan 17, 2017), https://variety.com/2017/digital/news/twitter-vine-shut-down-1201961620/ (highlighting Twitter’s shutting down of the previous Vine app).

[4] See Dami Lee, The Popular Musical.ly App Has Been Rebranded As TikTok, The Verge (Aug. 2, 2018), https://www.theverge.com/2018/8/2/17644260/musically-rebrand-tiktok-bytedance-douyin (noting that Musical.ly became TikTok on August 2, 2018).

[5] See Usman Qureshi, TikTok, ZOOM Top the List of World’s Most Downloaded Apps in March 2020, iPhone in Canada (Apr. 8, 2020), https://www.iphoneincanada.ca/news/tiktok-zoom-most-downloaded-apps-2020/.

[6] See Garett Sloane, Porn Problem for Twitter’s Vine App, New York Post (Jan. 29, 2013), https://nypost.com/2013/01/29/porn-problem-for-twitters-vine-app/ (stating that a simple search of the keyword “#porn” resulted in pornographic videos).

[7] Id.

[8] See Ingrid Lunden, TikTok Downloads Ordered to be Blocked On iOS and Android in India Over Porn and Other Illegal Content, TechCrunch (Apr. 16, 2019), https://techcrunch.com/2019/04/16/tiktok-india/.

[9] See Sherisse Pham, TikTok Hit With Record Fine for Collecting Data On Children, CNN Business (Feb. 28, 2019), https://www.cnn.com/2019/02/28/tech/tiktok-ftc-fine-children/index.html (detailing the fine that TikTok was made to pay).

[10] See Todd Spangler, TikTok to Pay Record $5.7 Million FTC Fine for Alleged Violations of Children’s Privacy Law, Variety (Feb. 27, 2019), https://variety.com/2019/digital/news/tiktok-musically-ftc-fine-violating-child-privacy-law-1203151078/ (stating that TikTok must comply with the Children’s Online Privacy Protection Act).

[11] See Nicole Gaouette and Ryan Browne, US Army Bans Soldiers Drom Using TikTok Over Securuty Worries, CNN Politics (Dec. 30, 2019), https://www.cnn.com/2019/12/30/politics/army-tiktok-banned/index.html (stating that the Army, Navy, and lawmakers were concerned about the security risks of using TikTok).

[12] Id.

[13] Id.

[14] Id.

[15] Id.

 

Virginia Gambling: Legalization Creating Clarity

By: Jacob Newton

Playing casino style slot machines in Virginia may soon become a reality. House Bill 4 Lottery Board; regulation of casino gaming (the “Bill”), proposes an amendment to the Code of Virginia, which would expand gambling and gaming rights throughout the Commonwealth to include classic slot machine casino gambling.[1] The Bill will give the power to grant gambling to localities and Virginians across the Commonwealth will get the chance to vote if they want casino gambling inside local communities.[2] The Bill is still subject to the Governor’s approval, but Virginia lawmakers have given approval to the Bill to allow voters in Bristol, Danville, Richmond, Norfolk and Portsmouth to hold local referendums later this year to approve casinos.[3] The Governor has until 11:59 p.m., April 11, 2020 to take action on the Bill.[4]

Lawmakers are conflicted by the desire to keep the revenue of Virginian gamblers inside the state’s economy,[5] and the negative morality associated with gambling. Due to this conflict, they have been continuously making exceptions to Virginia Code § 18.2-326, the statute penalizing illegal gambling.[6] Even though lawmakers have been making exceptions to the general rule against gambling, they have been reluctant to legalize the most common type of gambling, the casino style slot machine[7]

Gambling machines that look and operate similar to the classic casino style slot machine are common within Virginia, even though the casino style slot machine is currently illegal in within the state’s borders.[8] The legality of these casino-like slot machines are possible because the exceptions to Virginia Code § 18.2-326 have been expanded or exploited to make the machines fit under specific exceptions.[9] The advancement of technology has transformed the gambling industry and created gray areas in need of defining.[10] One prevalent example of these exceptions to Virginia Code § 18.2-326 is Va. Code Ann.§ 18.2-340.15 (the charitable gaming exception).

The charitable gaming exception was legalized in 1973, making it the earliest exception to the criminality imposed upon gambling in Virginia.[11] It provides charitable gaming shall be permitted in the Commonwealth as a means of funding qualified organizations.[12] A qualified “organization” is defined by the statute as a volunteer emergency services organization operated exclusively for religious, charitable, community or educational purposes; athletic association or booster club; veterans; fraternal association or corporation operating under the lodge system; local chamber of commerce; or any other nonprofit organization that raises funds by conducting raffles that generate annual gross receipts of $40,000 or less, provided such gross receipts from the raffle, less expenses and prizes, are used exclusively for charitable, educational, religious or community purposes.[13] The list of qualified organizations is implicitly an exhaustive list meant to target specific types of organizations.

The types of gambling allowed under the exception permits qualified organizations to conduct raffles, bingo, network bingo, and instant bingo games.[14] Instant bingo closely resembles the classic slot machine and is provided for by statute.[15] Electronic pull-tabs are an electronic version of a single instant bingo card or pull-tab. The electronic pull-tab is a predetermined game outcome in electronic form, distributed on-demand from a finite number of game outcomes by a distributed pull-tab system.[16] The specifics of the machines are highly regulated by the charitable gaming board, but the machines still resemble a slightly watered down version of a classic slot machine because they operate at the press of a button and display symbols in the form of a crisscross.[17]

Some companies are charging potential gamblers a nominal lifetime membership fee to use the electronic pull tab machines and claiming to fall under the lodge system definition of qualifying organizations.[18] Specific companies are not listed because they do not advertise this on any platform. Companies using this method have essentially placed themselves in this category already carved out by the charitable gaming statute, and the Charitable Gaming Board has yet to condemn or approve this method. This is just one example of a gray area surrounding the legal boundaries of gambling in Virginia.

The legislative trend is moving toward complete legalization of casino slot style gambling in Virginia. However, “dancing” around compete legalization puts stress on local government and law enforcement to maintain the gray boundaries of the expanding amount of exceptions. If the Governor signs House Bill 4 Lottery Board; regulation of casino gaming, then Virginia will be one step closer to alleviating the pressure of maintaining those boundaries.

[1] Va H.R. 4, 1127 Leg. Session (2020).

[2] See id.

[3] See Associate Press, Virginia to expand gambling options, legalize casinos, WHSV 3 (Mar. 08, 2020, 4:48 PM), https://www.whsv.com/content/news/Virginia-to-expand-gambling-options-legalize-casinos-568611311.html

[4] See HB 4 Lottery Board; regulation and control of casino gaming, Virginia’s Legislative Information System (last visited Oct. 6, 2008), https://lis.virginia.gov/cgi-bin/legp604.exe?201+sum+HB4.

[5] See Gregory S. Schneider, ‘Boring’ no more? Virginia has already begun embracing casino-style gaming, Wash. Post (July 7, 2019, 1:00 PM), https://www.washingtonpost.com/local/virginia-news/boring-no-more-virginia-has-already-begun-embracing-casino-style-gaming/2019/07/07/79477f62-9db1-11e9-85d6-5211733f92c7_story.html.

[6] See Va. Code Ann.§ 18.2-340.15; Va. Code Ann.§ 18.2-334.3; Va. Code Ann.§ 59.1-364.

[7] Riverboat Gaming Commission with riverboat gaming, Va H.R. 2400, 1110 Leg. Session (1995).

[8] See generally House Bill 1609 (describing the functions of the historic horse racing machines); 11 Va. Admin. Code § 15-40-410 (2019) (describing electronic pull-tab bingo).

[9] See Va. Code Ann.§ 18.2-340.15; Va. Code Ann.§ 18.2-334.3; Va. Code Ann.§ 59.1-364.

[10] See IN THIS ISSUE: CULTURAL PRODUCTION IN A DIGITAL AGE: Digital Gambling: The Coincidence of Desire and Design, 597 Annals 65.

[11] See Va. Code Ann.§ 18.2-340.15.

[12] See id.

[13] See Va. Code Ann.§ 18.2-340.16.

[14] See Va. Code Ann.§ 18.2-340.22.

[15] See id.

[16] See 11 Va. Admin. Code § 15-40-410 (2019).

[17] See id.

[18] See Va. Code Ann.§ 18.2-340.16.

image source: https://thesportsdaily.com/2019/06/04/free-slot-machine-games/

Strong AI Will Necessitate UBI

By: Ryan Leonard

Artificial intelligence (AI) is a buzz-phrase of sorts that refers to at least two classifications of computational technology.[1]  First, there is weak AI, which refers to the a computer system (broadly defined) with the ability to perform a specific task, better (more accurately, more efficiently, etc., depending on the task) than its human counterparts.[2]  For example, in 1997, a program was developed that could defeat the world’s best chess players in a game of chess.[3]  In 2016, Tesla Motor Company unveiled cars capable of driving more safely than their human counterparts.[4]

 

The second broad category of AI is strong AI, which refers to a not-yet-existent technology that is capable of performing all tasks better than its human counterparts.[5]  Because of the rate of advancement in computational technology,[6] strong AI is likely to be developed unless humanity is destroyed, or severely incapacitated, first.[7]

 

Strong AI has the potential to have a snowball effect because, logically, it would be able to build more sophisticated AI than humans were able to build in the first place.[8]  The AI that was built by AI would itself be able to produce a superior version of itself, ad infinitum.  Putting aside spooky hypotheses that such advancement would leave humanity at the mercy of its robot overlords, there is still the issue of how the US economy, or any economy for that matter, would operate.

 

Weak AI alone is already, at least for the time being, a threat to certain low-skill jobs.[9]  Truck drivers, toll booth operators, among others, can, and to some extent, already have seen their jobs taken over by machines.[10]  Strong AI poses a threat not just to low-skill repetitive jobs, but to highly complex jobs as well.[11]  Therefore, in theory, strong AI would be able to produce engineers, surgeons, and programmers with skills far superior to any human that has every lived.  In a world in which computer-powered machines can do everything better than humans, there would not be a single job that a human would be better suited to perform than a computer (by definition).  And yet, with machines doing the farming, the building, the transporting, the diagnosing, etc., there would be no shortage of goods or services.  In a world of perfect abundance, but 100% unemployment, Congress will need to change all currently existing laws relating to social programs and supplant them with new legislation establishing a universal basic income (UBI).

 

UBI, if implemented, would be a program that would send a specified amount of money to all citizens and permanent residents in regular intervals.[12]  In contemporary politics, UBI, as recently popularized by former presidential candidate Andrew Yang, would set that specified amount at $1,000 per month for every adult.[13]  In a world with strong AI, Congress would need to consider an amount far higher, as the amount would need to be an income that could be entirely relied upon by everyone.  Among many serious scientists, the emergence of strong AI is considered a viable possibility, if not a certainty.[14]  Congress should begin considering the appropriate legal framework for keeping a functioning economy in place.

 

 

 

 

[1] See Kathleen Walch, Rethinking Weak vs. Strong AI, Forbes (Oct. 4, 2019, 6:30 AM), https://www.forbes.com/sites/cognitiveworld/2019/10/04/rethinking-weak-vs-strong-ai/#740863696da3.

[2] See id.

[3] See Samuel Gibbs, AlphaZero AI Beats Champion Chess Program After Teaching Itself in Four Hours, Guardian (Dec. 7, 2017, 7:41 AM), https://www.theguardian.com/technology/2017/dec/07/alphazero-google-deepmind-ai-beats-champion-program-teaching-itself-to-play-four-hours.

[4] See Marco della Cava, Tesla Announces Fully Self-Driving Cars, USA Today (Oct. 19, 2016, 8:05 PM), https://www.usatoday.com/story/tech/news/2016/10/19/tesla-announces-fully-self-driving-fleet/92430638/.

[5] See Walch, supra note 1.

[6] See David Chandler, How to Predict the Progress of Technology, MIT (March 6, 2013), http://news.mit.edu/2013/how-to-predict-the-progress-of-technology-0306.

[7] See Sam Harris, Can We Avoid Digital Apocalypse?, Sam Harris (Jan. 16, 2015), https://samharris.org/can-we-avoid-a-digital-apocalypse/.

[8] See Kelsey Piper, Why Elon Musk Fears Artificial Intelligence, Vox (Nov. 2, 2018, 12:10 PM), https://www.vox.com/future-perfect/2018/11/2/18053418/elon-musk-artificial-intelligence-google-deepmind-openai.

[9] See Gwen Moran, Your Job Will Be Automated – Here’s How to Figure Out When AI Could Take Over, Fortune (Aug. 1, 2019, 6:00 AM), https://fortune.com/2019/08/01/predicting-job-automation-ai/.

[10] See id.

[11] See Harris, supra note 7.

[12] See Abby Vesoulis, This Presidential Candidate Wants to Give Every Adult $1,000 a Month, Time (Feb. 13, 2019), https://time.com/5528621/andrew-yang-universal-basic-income/.

[13] See id.

[14] See Piper, supra note 7.

image source: https://assetsds.cdnedge.bluemix.net/sites/default/files/styles/very_big_2/public/news/images/universal_basic_income2.jpg?itok=kjhwIDi4

Relationship Management Redefined Through Data

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By: Symposium Speaker, Lucy Bassli

Law firm relationship management has been driven by personal connections and personal relationships. Very little has changed, but the future methods of relationship management will veer away from the personal and move towards more objective and empirical foundations. Data will become a staple in those relationships and will drive which relationships continue and which ones may end.[1]

Data allows law firms to answer corporate legal departments’ most basic questions about legal work: How many? What kind? How much? When those questions are accurately and capably answered, relationship management is optimized.

The two-pronged mission is to look for ways in which data can make firms more effective while delighting their clients with insights they don’t currently have. Think of it this way: as providers of a service, if there is some aspect of the work that is repeat business from a client, there are always valuable insights that the client might not have access to. Perhaps the client would enjoy a summary, with some visuals, that clearly outlines basic data points: how many matters, what types, total fees, applicable discounts, etc.

There are three steps through which data will enhance client relationship management. First, collect the data, which sounds easy but law firms for the most part are still largely lagging behind on that score. Next, have efficient methods to access and analyze the data across the firm. Finally, use the first two steps to come together with the corporate legal department/client in essentially new, transparent ways of working together, where everyone is on the same page, everyone is accessing credible data and where outcomes, both operationally and financially, are visible and understood.

Step 1
Every law firm sits on oceans of data. They probably know this in some intrinsic way because every legal department craves more and more of it and wants to use the existing data more efficiently.

But how do they collect the data trove efficiently and coordinate among practice groups throughout the firm? How do they access the data they have, especially in their time-keeping and billing systems? These are problems that need immediate attention because every attorney, whether in-house, law firm, legal aid, or other area can use data to improve the quality of the service or the relationship with the client.

Data should be used to optimize processes, to support additional resources, to increase efficiencies, for public relations and social outreach, and most importantly, to justify innovative changes.

Beyond the basic operational aspects, are there additional, more substantive data points that will give clients some perspective that they have obtained only anecdotally?

At a minimum, the following data must be collected

-Information about how many items of work or matters have been done by the firm within any given period of time (month, quarter,year). In data speak this is volume.

-Information about the actual work is always interesting to the clients. Even having the ability to show the categories of work helps inform the client at a more macro level about the kind of legal work that the business is requesting.

-Patterns about the work is the next level of the categorization of the work.

-The ultimate value, as perceived by the business, is data about the timeliness of the legal support. How long things take in legal is always valuable data when a client or business (almost inevitably) complains about how long legal review takes.

Step 2
Leveraging and communicating in a concise way relevant data allows law firms to easily answer the client’s most basic questions about the legal work, including how information is gathered, analyzed and what it means to new and ongoing relationships.

It is amazing how much value a client can and should derive from an analysis of basic data points. A good example of data-influenced decisions is found in tracking turn-around times. Gone should be the days when lawyers say “it depends” when asked how long a piece of work should take. An “operationally inclined lawyer” should be able to analyze the oceans of data related to past work experience and give a good estimate of when the work will be completed. As in other types of services, there can be caveats for unexpected scenarios or complications, but there must be an expectation set with the clients, because they deserve it. Law firm clients should be treated like customers of a service — after all, we are used to it from Nordstrom and Amazon, why not from the most expensive law firms? Or any law firm?

There is nothing like data in order to create efficiencies. Gathering easily available information embodies two ideas: find and organize the information and make it readily accessible for effective, actionable analysis.

Data also helps inform substantive aspects of the legal practice. Collecting data about the terms in negotiated contracts will help to inform the position of the legal department and will increase speed of negotiations going forward. Sample terms and standard templates can only be improved upon once data shows that the existing terms are constantly negotiated, and resulting terms show a pattern. Litigation data is similar, when litigating similar issues. Tracking outcomes becomes critical, so that mistakes are not repeated. Surely this is not novel, but how the data is collected is key. It should be searchable and reportable in an easily consumable format. Other areas where there is recurring work (patent applications, employment law questions, acquisitions, and so on) there is always data that can be collected and analyzed for future similar work.

Relationships managed with data are transferable when partners retire or want to train upcoming junior partners. These relationships allow for continuity and the relationship then becomes broader than two people: it is between a law firm and a corporate legal department.

Step 3
While the first and second steps may seem daunting enough, it is actually the third step that requires the greatest change management and reconsiderations of culture. Judging the quality of a relationship based on empirical data is quite different from subjective sentiment and historical context of a personal relationship.

The real magic happens when the law firms and their corporate clients collaborate together on the data analysis. It is important to remember that there are three parties for whom the data is critical. Beside the firm and the corporate legal department they support, there is the actual corporate business. That is the ultimate customer of the legal service. The law firm and legal department have to align forces to deliver the best service. Only the combination of data from both entities will provide the full picture.

For example, to truly understand how long a piece of legal work takes, it is just as important to assess how long it was in the hands of the corporate legal team, as in the hands of the law firm. Those two data points are critical in order to understand the experience of the business owners who are seeking the legal support, and undoubtedly need it in a timely fashion. By coming together on these data points, the legal teams together will best serve the business.

Relationships managed with data are transferable when partners retire or want to train upcoming junior partners. These relationships allow for continuity and the relationship than becomes broader than two people: it between a law firm and a corporate legal department.

[1] The concepts in this chapter is derived from my book, The Simple Guide to Legal Innovation, and from articles, speeches and courseware presentations.

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Another Data Privacy Lawsuit Against Google: How Is Personal Data Actually Being Used?

By: Rebecca Meadows

image source: https://www.bluerangetech.com/wp-content/uploads/2017/05/gsuite-managedservices.png

Students of all ages are familiar with the increasing role of technology in the classroom. Outpacing all rival technology brands working on educational technology, Google is working especially hard to make its presence known in this sphere.[1] By 2017, over 30 million school students –over half of the school students in the country – were using Google education applications.[2] In addition to offering Chromebooks for educational use, Google offers G Suite for Education – a collection of easy to use tools for collaborative learning.[3] It took Google only five years to create this kind of presence by using creative sales methods, such as working directly with teachers and administrators to test and promote Google’s products.[4]

However, Google is hoping that these students will continue as Google customers by encouraging them to eventually transition from educational Google accounts to regular consumer Google accounts and applications.[5] This is significant because Google earns most of its revenue through online advertising, which it customizes through sophisticated use of personal data.[6] This has parents very concerned that Google is using data from the online activities of students.[7]

The attorney general of New Mexico raised these concerns in a complaint filed against Google on February 20, 2020.[8] The complaint alleges that Google has used effective marketing strategies to drive adoption of their services in schools, including advertising as a free and purely educational tool, but also including claims that Google takes data privacy very seriously.[9] Google promised that it would never collect students’ data for its own commercial purposes, but the New Mexico complaint alleges that Google intentionally did just that.[10]

The complaint alleges that Google has violated the Children’s Online Privacy Protection Act (COPPA).[11] According to COPPA, any online service that collects personal information from children must provide notice to the child’s parent about its data collection practices, and must obtain consent from the parent prior to any collection or use of data.[12] Google Education collects personal information such as physical location, website history, contact lists, and behavioral information.[13] Furthermore, Google ordinarily does not allow children under the age of 13 to have a Google account, because Google is aware of COPPA and its rules for children.[14] However, Google was using the unique position of Google Education to get around that limitation.[15] Google did not notify parents of the types of personal information that it collects from the children, and also did not attempt to obtain parental consent for this data collection.[16]

The complaint also alleges that Google’s data collection in violation of COPPA constitutes a deceptive act that unfairly affects commerce, and therefore also violates the New Mexico Unfair Practices Act.[17] Google’s deceptive practices include the harvesting of personal data without the knowledge or consent of students’ parents, as well as committing material misrepresentations by having students sign a Student Privacy Pledge that was misleading and omitted the extent of the privacy violations.[18]

The third and final cause of action listed in the complaint is that Google intruded upon seclusion of all New Mexico citizens.[19] This claim explains that citizens of the state have reasonable expectations for their privacy, and Google intentionally intruded on those private affairs by intentionally designing the Google Education services to improperly gain data.[20]

Google has previously been accused of violating federal children’s privacy law, and just last September had to pay $170 million to settle a lawsuit regarding the illegal harvesting of children’s personal data through YouTube.[21] However, in 2015, Google had signed a pledge on student privacy, promising to not “collect, maintain, use or share student personal information beyond that needed for educational purposes”, as well as promising not to collect data for behavioral ad targeting.[22] These data privacy lawsuits against show that Google has broken that pledge and the law by continuing to gather children’s data for their own commercial uses.[23]

[1] See Natasha Singer & Daisuke Wakabayashi, New Mexico Sues Google Over Children’s Privacy Violations, N.Y. Times (Feb. 20, 2020), https://www.nytimes.com/2020/02/20/technology/new-mexico-google-lawsuit.html.

[2] See Natasha Singer, How Google Took Over the Classroom, N.Y. Times (May 13, 2017), https://www.nytimes.com/2017/05/13/technology/google-education-chromebooks-schools.html.

[3] See id.; G Suite for Education, Google, https://edu.google.com/products/gsuite-for-education/?modal_active=none.

[4] See supra note 2.

[5] See id.

[6] See id.

[7] See id.

[8] See Complaint, New Mexico v. Google LLC, (D.N.M. 2020), No. 1:20-cv-00143-NF-KHR, 2020 WL 837510.

[9] See id. at 2, 4

[10] See id. at 4, 5.

[11] See id. at 59.

[12] See id. at 60.

[13] See id. at 5.

[14] See id. at 8.

[15] See id.

[16] See id. at 67, 69.

[17] See id. at 73.

[18] See id. at 77, 80.

[19] See id. at 88.

[20] See id. at 89, 91.

[21] See supra note 1.

[22] Id.

[23] See id.

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